Payments
We offer various payment options to ensure you can pay via a method that suits your needs. All payments are processed securely by a third-party payment provider, and are protected by encryption. Should you return any of your order and are approved for a refund, we will process the refund via the payment method you originally used.
Shipping & Deliveries
For all local UK shipping, we charge a flat shipping fee of £4.00, and our online store automatically calculates the best shipping routes to make sure you receive your items as quickly as possible. Free UK shipping applies to all orders over £44.99. We aim to ship orders within 5 – 7 working days of purchase, and all deliveries within the UK are tracked via Royal Mail. Shipping fees for international deliveries vary depending on your location. International shipping fees are automatically calculated at checkout. We aim to ship international orders within 5 – 7 working days of purchase, and all deliveries are tracked via Royal Mail.
We will always inform you when your order has been dispatched. However, we are unable to advise you on when your order is expected to be delivered. There is no guarantee on delivery time frames. You can find updates on the service status from Royal Mail on their website: https://personal.help.royalmail.com/app/answers/detail/a_id/12556/~/service-update. It is the customers responsibility to ensure the shipping address provided is correct. We will not be held responsible for orders dispatched to incorrect/incomplete addresses. Furthermore, we will not be held responsible for orders that have not been collected at the shipping address or at the local postal/sorting office. We will not be held responsible or liable for any undelivered orders resulting from incorrect shipping address being provided. For such cases, we will submit a claim to Royal Mail and will only be able to return any funds to you that are issued to us by Royal Mail. This process can take up to 28 days from the date a claim to Royal Mail is submitted and their refund policy normally only covers the shipping costs.
For any further information please email: info@shelinabea.co.uk